We almost all have a bad experience with a hotel at one time or another. Perhaps the room was not completely clean, had a smell, or was located a little too close to the ice machine. Maybe the complimentary continental breakfast was just worth what I paid. Or maybe the 17-year-old desk clerk is too busy on her BlackBerry to report, making you miss the shuttle bus to the airport.
Whatever the case, consumers should not complain only to their family and friends. After returning home from their vacation or business trip. Raise the problem with the hotel – if you're done correctly, you will not only be able to resolve the issue but may get compensated. Would not it be great to get free hotel accommodation, room upgrades, discount vouchers, or even cash to recover your money?
1. The problem is addressed immediately: When a mistake occurs in your stay at the hotel, the first course of action is to raise the problem with the hotel clerk once the problem is discovered . Just explain to them how you do not meet your expectations and what you want them to do about it.
Suppose you have a room located near the ice machine and you can hear the machine every time someone goes for snow. Tell reception that your room is noisy because of the ice machine, and that you are a light sleeper and you want to move it. When talking to the hotel staff, always keep quiet and polite but do not be afraid to assert yourself. For example, do not hesitate to tell them that you are ready to make a room upgrade but can not be accepted to reduce it.
2. Go to top (but be reasonable): Raise your problem to the hotel manager in service. Do not waste your time with the lower level staff if they are not willing to solve the problem easily or do not have the authority to do so. When you speak to the hotel manager, understand that even the manager can not meet your request. If a different hotel room is looking for you, the hotel may be at maximum capacity. Try to be flexible and think outside the box. If the pool is closed, there may be a nearby hotel where you can use its own swimming pool. The goal is – work with the hotel to find a solution.
3. Letter of complaint: If the hotel can not resolve the problem appropriately, it is good to write a letter. The good complaint letter starts at the hotel before leaving the hotel. Write down the dates and dates of the main events, the name and location of the staff you spoke to, and the nature of the conversation. These notes will come in handy. The message should be sent to the highest person in the company that you can find – even the CEO. Stick to the facts and do not be rude. Most importantly, tell them how you want to be compensated. Common items received include full or partial refunds, free future stays, hotel loyalty points, and discount coupons.
I travel up to 100 days a year. While many hotels fail to meet certain standards, promises and expectations, I find that most hotels are really interested in problem solving. Do not hesitate to tell someone when something is wrong. You may find that the hotel is willing to fix the problem while receiving valuable comments to improve future visitors' stay.